Politique d'expédition
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Order processing
Orders are processed within [PROCESSING TIME, e.g. 1–2 business days] after they are placed. Orders are not shipped or delivered on weekends or public holidays.
You will receive a confirmation email once your order is placed and a separate email with tracking details once it ships.
Shipping methods & areas
We ship to [SHIPPING REGIONS / COUNTRIES] using [CARRIER(S) / SHIPPING METHOD].
Standard tracked shipping is included free with every order.
Delivery estimates
Estimated delivery time is [DELIVERY ESTIMATE, e.g. 5–10 business days] from dispatch, depending on your location.
Delivery times are estimates and are not guaranteed. Carrier delays, customs processing and peak periods may extend them.
Tracking your order
Once your order ships, we'll email you a tracking number and link so you can follow your parcel to your door.
Duties & taxes
Orders may be subject to import duties, taxes or customs fees depending on your country. Any such charges are the responsibility of the customer and are not included in the product or shipping price.
Lost or delayed parcels
If your order has not arrived within the estimated window, please contact us at hello@aurezatouch.com and we'll help track it down.